Terms & Conditions

Last updated: 09/25/2025

These Terms and Conditions (“Terms”) govern your use of this website (contouryou.co.uk) and any products or services you purchase from us. By using our website, you agree to be legally bound by these Terms. If you do not agree, please do not use the website.

This website is owned and operated by Textile Group Ltd, registered in England and Wales (Company No. 11397129). Our registered office is at:
21 Hawkins Drive,
Chafford Hundred,
Grays, Essex,
United Kingdom, RM16 6GE.

You can contact us at [email protected].

1. Key Definitions

• “Personal Information” – data you provide, including name, address, email, payment details, etc.

• “Business Website” – contouryou.co.uk and any related sites owned by us.

• “User” / “Business User” – anyone using our website or services.

• “Products/Services” – goods and services provided directly by Textile Group Ltd.

• “3rd Parties” – advertisers, partners, or affiliates linked on our website.

2. Ordering Goods

These terms apply to all orders placed on contouryou.co.uk.

Product Descriptions

• We aim to display items as accurately as possible, but variations may occur.

• Product images are for illustration only; colors may vary depending on your device.

• All prices include VAT at the current rate.

• We reserve the right to correct pricing errors and cancel incorrect orders.

Placing an Order

• You place an order by completing checkout.

• You’ll receive an email acknowledgment, but no contract exists until we dispatch your order or confirm by email.

• We may refuse an order if:

  • Payment cannot be authorised.

  • There’s a pricing or description error.

  • You don’t meet the eligibility criteria.

  • Goods are unavailable or cannot be delivered to your area.

If payment has been processed and we cancel your order, we will refund you within 30 days.

3. Payment

• Payment must be made before delivery.

• We accept the payment methods listed on our website.

• Online payments are encrypted and secure.

• We may run identity checks to prevent fraud.

• If paying with PayPal, we may restrict shipping to confirmed addresses.

4. Consumer Rights

If you are a consumer, you have a 28-day right to cancel without giving a reason (except for custom items, perishables, or unsealed software/media).

To Cancel

• Email us at [email protected] or write to our registered office.

• Return goods within 14 days of notifying us.

• We will refund you (including standard delivery costs) within 14 days of receiving the goods back.

Exclusions

You cannot return:

• Made-to-measure or personalised products.

• Newspapers, magazines, or periodicals.

• Perishable goods (food, drink, flowers).

• Software, DVDs, or CDs are not sealed.

5. Delivery

• UK deliveries are usually within 1–3 working days.

• You may need to sign for goods. If packaging is damaged, refuse delivery or sign as “UNCHECKED.”

• Notify us within 28 days if your order is wrong, damaged, or incomplete.

International Orders

• Deliveries outside the EU may be subject to import duties, taxes, or VAT.

• These charges are your responsibility.

• Refusing to pay may prevent delivery, but you will still be liable for the purchase price.

6. Title of Goods

Ownership of goods passes to you only once full payment is received and the goods are dispatched.

7. Faulty or Damaged Goods

If goods are faulty or damaged, you may:

• Request a replacement or repair.

• Receive a refund.

Products returned as faulty will be tested. If no fault is found, you may be charged for return shipping.

8. Limitation of Liability

We are not liable for:

• Losses not caused by our breach.

• Losses that were not reasonably foreseeable.

• Losses caused by your own breach of contract.

Nothing in these Terms excludes liability for death, personal injury, fraud, or other rights you may have under law.

9. Links to Third-Party Websites

Links are provided for convenience only. We do not control or endorse third-party sites and are not responsible for their content.

10. Newsletters

We may send newsletters and updates. You can unsubscribe at any time by clicking the unsubscribe link or emailing [email protected].

11. Copyright & License

• All website content is owned by Textile Group Ltd.

• You may print or download extracts for personal use, provided:

  • No modifications are made.

  • Graphics are not used separately from text.

  • Copyright notices are included.

Unauthorized use of our content is prohibited.

12. Registration

• You must be at least 18 to register.

• Each account is for a single user only.

• You are responsible for keeping your password secure.

• We may suspend or cancel accounts if the terms are breached.

13. Disclaimer

Our website and services are provided “as is” without warranties of any kind. We are not responsible for:

• Inaccuracies or errors in information.

• Failures or delays in service due to events beyond our control (e.g. strikes, natural disasters, power failures).

• Any damage to your device or data from using our website.

14. Liability Limits

Our liability for any claim is limited to the amount you paid us in the 12 months before the event. We are not liable for:

• Economic losses (profits, contracts, savings).

• Loss of goodwill or reputation.

• Indirect or consequential losses.

15. Indemnity

You agree to indemnify Textile Group Ltd against claims or damages arising from:

• Your use of our website.

• Content you provide.

• Breach of these Terms.

16. Dispute Resolution

• If you post reviews or comments online, they must be truthful and fair.

• We reserve the right to respond publicly to complaints.

• Disputes may be referred to alternative dispute resolution services.

17. Governing Law

These Terms are governed by English law. Disputes shall be subject to the exclusive jurisdiction of the English courts.

18. Miscellaneous

• If any term is found invalid, the rest remain enforceable.

• Section titles are for convenience only.

• Complaints should be sent to [email protected].

• These Terms represent the full agreement between you and Textile Group Ltd.